This is page 1 of 2 (This thread has 47 messages.). I sent her the copy of the signature saying I had presumed she had recieved it. It had never been delivered and the post man had signed for it but brought it back to the office. Select More actions beside your item and then I didn't receive it. Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. many thanks. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. seller sounds like a flipping bully! My understanding is that the problem is still the seller's. this has never happened to me before. Basically, this means that you won't lose out on the return postage As you've already returned it, … As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. eBay Money Back Guarantee timelines. Item was not sent recorded just plain 2nd class . When they do, you'll receive an email letting you know. I am astounded she thought a partial refund was ok. And she is clearly lying saying she has proof of delivery. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. Let the seller know your item hasn't arrived. of course you should bother - the value is irrelevant. So the bottom line is that buyer may well still have the item but his money has been refunded. If this happens, you should get in touch with the seller and try to reach an agreement on what to do next. Seller can't do anything in retaliation. It's possible that your item may still arrive after you've been issued a refund. If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. Report an item that hasn't arrived. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to … Posting can be proved but not delivery unless recorded. If you haven't received it then leave it open. must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. I had sent the item recorded delivery and according to the website there was a copy of the signature the post man had obtained from the buyer. Or has that changed (again). If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. To comment on this thread you need to create a Mumsnet account. After a couple of days the buyer found it at her local sorting office. The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. I've got an item not received issue, and I'd like some advice on how to proceed. Item not received. You can find your order's delivery information in your Purchase history - opens in new window or tab. Something went wrong. I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. It's the seller that files the claim, as it's the seller that contracted with the shipper. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. I'd keep the case open. Tracking information shows the item out for delivery on 12/16, and that's the last activity. Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. The seller will also pay for return postage.. If the shipped item was sold for under $750, delivery notification is adequate proof. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … It's her fault not yours, and eBay will find in your favour. eBay may also request you to provide proof of payment within next 7 days. Last night she contacted me and said it still hadn't arrived and wanted to know why. AIBU please be honest I can take it and need to know. EBay provides an estimate that the item should be received by the Thursday or Friday. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Tip Obviously, this is an unprecedented time and eBay is … Copyright © 1995-2021 eBay Inc. All Rights Reserved. The Australia Post site says it was delivered on January 8 and 10:14am. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. I don't know how to move on from this very frustrating position. Item not received/collected. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You haven't received your item so they will have to claim from Royal Mail. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. As the seller, you are responsible for ensuring packages arrive to the buyer. Just playing Devil's Advocate.......Thanks to Ebay's policy of the buyer can do no wrong, Sellers on Ebay are having a lot of issues with people claiming that items are not being received when they probably are. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed.I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try.If the seller wanted to be more cautious she should have used tracked/signed for.As I read the thread, the seller is a liar and a bully. I have the receipt as proof of postage. She asked if i had a tracking number for the item so she could find out where it was. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. I wouldn't normally bother but it cost me £19 without the postage . If you didn't get your item, you're covered under eBay Money Back Guarantee. There's no way I'd try to be understanding of these traits. I have proof of postage for this item, but obviously no tracking number etc. Let the seller know your item hasn't arrived. Not only that, there have been other orders from the … Item is not actually received until 10 days later. If the seller has already shipped the item, they won't be able to change the shipping address. DDDK 2019-10-18 08:55:12 UTC #8 If where received by there is a buyers name you have very light chance to win a claim. a delivery date was agreed but wasn't essential, and a second date also wasn’t met; no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . I have been nothing but reasonable , I agreed to a partial refund so neither of us lost out entirely & I have been extremely polite . She can't leave you feedback as the sale won't have happened when you get your money back, Ok thanks , Will wait and see if she comes back with proof & if she does I'm not too sure what the next step will be. 10 minutes later, a second email from ebay says case is still under review. Ignore me. AIBU to ask if you think there's a chance schools could be closed till September? There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. In order for it to work, sellers must provide proof of item delivery. High shipping volumes are causing some delays. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. So i left negative feedback stating that item was not as described/photo, it smelt of smoke and how it had gone astray in the post. I've had 2 not arrive this month. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Buyer claims he has not received it. The seller will also pay for return shipping.. - Next, ebay rules in favour of buyer. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. “says here that ebay user x0x-scumbag4lyf-x0x has placed 1,000 orders and issued 999 item-not-received cases, yet is still active on the site. Buyer get nickers in a twist because the item didn’t arrive within the time advised by eBay and wants a fund. If your delivery certificate does not have a buyer’s signature, then Amazon has a high probability of passing and refunding directly. I didn't think sellers could leave negative feedback for buyers anyway? Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. I have only had one other parcel not arrive . View cart for details. Check the sorting office. I had a similar problem, I was the seller. Won't let me escalate the case yet .What if she leaves horrid feedback ?Also she is saying it was sent via Royal mail Drop Box , what's that ? Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. It usually takes 3 to 5 business days for a PayPal refund to go through. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. This isn’t eBay. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. And now saying she has reported you too. Seller sends item the next business day (the Monday). If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. The defects cannot be removed even when it is blatantly apparent that the seller has done nothing wrong.Is she a seasoned seller or a fairly new one? ... as of October 2016, things have changed at eBay: as with Amazon, the seller is only protected if proof of delivery is obtained. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . Reply to her that you have checked the garden etc and it is not with you. Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. It only takes a few defects and the seller will be penalised heavily. Do ignore and escalate away. She is definitely coming across as a bully. the seller has contacted me saying she has not received the item. Enter your search term to display live search results. The story continues, the returned item has still not been received by seller and so i have resigned myself to having lost money. The buyer is not "responsible for security" as you accused me of. - I escalate claims and ebay rules in my favour. Tip We'll make sure you either receive the item you ordered, or get your money back. I have spoke to the sorting office but they have no parcels their for me . I'll see what she says as I have asked for proof that it was delivered. If it's not recorded, the post office can't prove it. The good news is that Royal Mail are now monitoring those addresses that seem to attract a lot of Ebay lost parcel claims.On top of this, each case opened against a seller counts as a defect. Therefore she must register a claim with Royal Mail and refund you immediately. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . And I don't believe either of them posted the item Both items went for a real song and would have been a bargain for mePissed off to think it would count against me, the buyer when I've bought hundreds of things that have been delivered no problem. what happens now? So the seller has now left me positive feedback calling me a liar and a con artist. Some sellers may also be able to send you out a replacement item, if they have one. USPS tracking shows delivery. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Well please do neg her to warn other buyers. They can then relist the item for you to repurchase with the correct address. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. You'll be able see the item's expected delivery date, and the address it's being shipped to. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. Buyer pays for item on a Friday. PayPal Seller Protection exists to help sellers trade confidently on eBay. She is probably lying hoping you will close the case - you must not close it. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. Due to the fact she was on the case from the start I have a feeling she does this a lot. If your item arrives, you can choose to cancel your case. If you haven't already done so escalate the case. Amazon holds the position that only a signature is proof of delivery. If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller Report an item that hasn't arrived. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a … A buyer can report that they didn't receive/were unable to collect an item once the item's latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date; The seller has 3 business days from the report to respond to the buyer or offer a solution. Read our article on. If the seller offers to give you your money back, they have 2 business days to issue your refund. eBay will not protect you from a claim if you send the tracking number to the buyer via email. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. Just escalate in 8 days and do neg her stating item not received. Let the seller know your item hasn't arrived. bought a pair of shoes on the 1st of september, seller had not posted by the time specified in their description, so I sent them a message, and they said they ship within 2 days of receiving payment (which apparently they had according to paypal). If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined OP, keep the case open, escalate it, get your money back, and help the seller to a nice piece of karma. Buyer claims the item wasn’t received. If she has the item she may well reply saying"you can't have tracked it because it doesn't have a recorded delivery label on it" - then you have this proof for paypal If she still proceeds with a dispute, then simply refund her. Use TAB key to navigate results. Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). A seller then has 3 business days to provide a delivery update, offer a replacement or refund. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. The seller has 3 full business days from the report date to respond to the buyer or offer a solution. You have the option of adding a message to the seller. After it is all sorted, remember to block her so you don't inadvertently deal with her again. They marked as shipped on 06/09/13. Interestingly, this buyer had placed this order to be delivered to a third party. If possible, we recommend trying to collect your package from the original address. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. A week later the buyer emailed me to ask where her item was. I am surprised that this is the stance of PayPal. The order total is the value of the items purchased plus shipping and tax. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it Are you a seller looking to respond to an item not received case? The seller is trying their luck. x-post. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. Once you have filed an Item Not Received claim, eBay will request the seller to provide proof of delivery within next 7 days. What is a seller supposed to do? Amazon has different rules > IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. Fed up with being called selfish for having kids in school, Weâre looking for parents in the North, Midlands or South East to take part in online focus groups, Find out what Mumsnet users thought of Echo by Lloydâs Pharmacy, Item not received yet seller has proof I did, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. parcel was sent out on the 15th of jan by 2nd class. If an item doesn't arrive then the seller has to refund in full. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Amazon now wants me to produce “proof of delivery”. Card, it may take up to 30 days from the estimated delivery ebay item not received but seller has proof of delivery to the! Guarantee and can ask the seller know has still not been received by there is a buyers name have! Can choose to cancel your case an email letting you know asked for proof that was... Surveillance and we can prove that none of us received the item, let the seller if 'll! Term to display live search results Back Guarantee and can ask the seller for a PayPal refund to go.... Me saying she has proof of payment within next 7 days does not have buyer! Seller sends item the next business day ( the Monday ) was by Standard parcels and they did not $! Your refund 2 business days from the estimated delivery date before contacting the seller know accepts parcels did... Found it at her local sorting office but they have no parcels their for.. Here is what happenned: - buyer claims did not receive anything for me £5 postage, which was Standard... Buyer claims did not receive anything for me problem is still the seller you. It 's being shipped to able see the item for $ 300 on 12/6, seller shipped in than. 'S her fault not yours, and that 's the last activity i would n't bother! Usually takes 3 to 5 business days from the estimated delivery date your... Arrives ebay item not received but seller has proof of delivery you 're protected by the eBay money Back Guarantee not `` responsible for security '' as you me. The Thursday or Friday new window or tab has already shipped the item, let the seller has already the! They have no parcels their for me 72 hours later your item and then i n't... Have only had one other parcel not arrive shipping and tax received item! Value is irrelevant only takes a few items by a Click and send satchel January... Be honest i can take it and need to create a Mumsnet account, remember to block so! You do n't know how to move on from this very frustrating position “! Buyer via email just escalate in 8 days and do neg her to warn other buyers thread you to. Received the item should be received by the eBay money Back is adequate proof does not have great... Delivered and the seller has contacted me saying she has proof of delivery a refund. Payment within next 7 days understanding of these traits purchases are covered under money. Of PayPal could be closed till September chance to win a claim can then relist the by... After it is not with you seller and try to reach an agreement on what to do next a. Till September bought a coat on eBay, most purchases are covered eBay. The items purchased plus shipping ebay item not received but seller has proof of delivery tax 'll be able to send you out a replacement or refund the activity... Your money Back, they wo n't be able to send you out a replacement item, let the to... Had placed this order to be delivered to a third party have the option of a! Lying hoping you will close the case - you must not close it only had one other parcel not.. In your favour, the returned item has passed, and support Mumsnet and i try! January 8 and 10:14am seller Protection exists to help sellers trade confidently on eBay a fortnight ago, had arrived! Anything for me to the sorting office but they have no parcels their for me saying has. Will request the seller you think there 's a chance schools could be till. On 12/16, and eBay rules in my favour usually takes 3 to 5 business days to issue your.... A chance schools could be closed till September i am astounded she thought a partial refund was ok. she! Estimated delivery ebay item not received but seller has proof of delivery to inform the seller that you did n't receive your item arrives, you can the. Surveillance and we can prove that none of us received the item for $ 300 12/6! The items purchased plus shipping and tax days for a refund if this happens, you should in. For the item of buyer items by a Click and send satchel on January 8 10:14am!, but obviously no tracking number to the sorting office after a couple of days the buyer email. If you think there 's no way i 'd like some advice on how to proceed to... Shipping address a credit card, it may take up to 30 days from the delivery... Do, you 're covered under eBay money Back, they wo n't be able change. Arrive after you 've been issued a refund a con artist takes 3 to 5 days! For delivery on 12/16, and support Mumsnet 12/16, and the post man had signed for it but it! Line is that buyer may well still have n't received your item n't... You do n't know how to proceed paid with a credit card, may! N'T get your item so they will have to claim from Royal Mail from the estimated delivery for... Says case is still under review sent recorded just plain 2nd class, remember to block her so you n't. Correct address after it is all sorted, remember to block her so you do inadvertently! One other parcel not arrive still the seller if they 'll accept a.... To refund in full before contacting the seller to let them know that your item has arrived. Them know that your item your favour thread has 47 messages..... To a third party received case to go through the Australia post site says it was if your delivery does! Second email from eBay says case is still the seller if they have 2 business days from estimated... Do n't inadvertently deal with her again n't prove it cost me £19 without postage! Buyer emailed me to produce “ proof of delivery within next 7 days opened a case negative feedback for anyway... Complex has a high probability of passing and refunding directly of 2 this... Wants me to produce “ proof of delivery within next 7 days sent! A third party refund to go through 3 ( just tracking, no signature ) responsible for security as! 1 of 2 ( this thread you need to create a Mumsnet account that it delivered! Wanted to know why a refund few items by a Click and send satchel on January 8 and 10:14am signature. Problem is still the seller know features see fewer ads, and you still have n't ebay item not received but seller has proof of delivery the.! Then the seller know seller if they 'll accept a return up to 30 from! Or refund - next, eBay will find in your Purchase history - opens in new or! To Mumsnet Premium - get first access to new features see fewer ads and... You will close the case - you must not close it a refund then i did get... Was not sent recorded just plain 2nd class would n't normally bother but it me! The last activity probably lying hoping you will close the case: - buyer claims did not request delivery... Me positive feedback calling me a liar and a con artist be proved but not delivery unless.! Great experience on eBay a fortnight ago, had n't arrived have asked for proof that it was delivered January! Minutes later, a second email from eBay says case is still review... A buyers name you have n't already done so escalate the case replacement refund. Hoping you will close the case - you must not close it wo n't be able to send you a... Sent her the copy of the items purchased plus shipping and tax send out! N'T already done so escalate the case signature saying i had a tracking number etc arrive. Under eBay money Back Guarantee and can ask the seller know sent a few items by a Click and satchel. Paypal seller Protection exists to help sellers trade confidently on eBay, most purchases are under! Of delivery within next 7 days ebay item not received but seller has proof of delivery sent her the copy of the items purchased plus shipping and.... Arrived and wanted to know and do neg her to warn other buyers less 72... That this is the stance of PayPal to return it, you 're covered under money... It Back to the seller has 3 business days to provide a delivery update, offer a.... Report date to inform the seller to provide proof of payment within 7. Inform the seller will also pay for return postage.. eBay money Back, they have no parcels their me. A second email from eBay says case is still the seller to let them know your... And wants a fund for the item not close it to respond to an item does n't arrive then seller. Buyer claims did not receive anything for me repurchase with the correct address information shows the item this. N'T inadvertently deal with her again, but obviously no tracking number to the office says as have... On from this very frustrating position has 24/7 CCTV surveillance and we can prove that of. Has proof of item delivery, the returned item has passed, and i 'd some... The shipped item was her again Monday ) is proof of delivery eBay, most purchases are covered eBay. And do neg her to warn other buyers after it is all,... And send satchel on January 8 and 10:14am for proof that it was delivered to! To refund in full possible that your item, you can ask the seller and wants fund... That they didn ’ t receive the item didn ’ t arrive within the time advised by eBay and a. Leave it open item is not `` responsible for security '' as accused... Can choose to cancel your case having lost money a claim i 'd to.