These should say Philips Hue on the bulb itself. Or, you can add a middle bulb in between the bridge and original bulb so that Zigbee can make a strong wireless connection with the bulb. Final Thoughts. Starter kit plus two white lights. I have 2 Hue lights in my bedroom and have worked absolutely fine until yesterday. Once the bridge has connected that bulb, you can then plug it anywhere you want and can control them from the hue app that you have got in your smartphone. If you are facing this issue, you should check the main to see if there’s an issue with it. All unreachable. However, white ambiance bulbs also becomes unreachable in the same location as the hue white bulbs. The solution was to avoid WiFi interference! But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . That would be all to test before saying the bulb won’t work at all. The Smart Button (via the bridge) will pick the best recipe for the time of day. This is the only thing that worked for my new lights!! The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. In order to see whether the bridge is too far away, try plugging the bulb into a light which is closer to that of the bridge and then see whether you can control it from your hue app or not. Is the bulb itself faulty? Tech support through Philips is slow but they can typically solve the issue first time. Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. Have tried to change channel, have tried to force-close-hue-app, have turned on and ofh the lightbulds at the main. This adds a config for Hue lights to allow unreachable lights to still work. The leading cause of this could be as a result of your home wireless network interference. More Philips Hue guides. So, to counter this issue, you should move the light bulbs closer to the bridge. The latest version has extensive support for the Philips Hue outdoor motion sensor! The system has cost me £000s and it’s infiriating that something which used to work, now doesn’t, probably because of a software update their end. Launch the Deco app, tap the Add icon at the upper right corner, choose Smart Devices-> Lights-> Hue Light (Philips). I quit trying to figure out why it was happening and just resolved myself to fixing the issue. Your Hue bridge will check the version on each of your lights, as well as its own firmware to … Looking into the Philips Hue App, they appear as "Unreachable" (no link). Light D shows that the Hue app has control of the lights. I realized this only when I filled up all the spots in the area (6 pieces) and I also placed new lights further away from this room and they’re working just fine. best. Update Sept. 19th: Osram is no longer on the list of the HomeKit compatible devices in IOS10. The new bulb finally showed up but was also immediately listed as unreachable. This can be worse if the bridge and your Wifi router are next to each other too. Create multiple time intervals. It is a hue bulb with a motion detector, Has happened with me also Motion sensor stopped working and a bulb . The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. All you have to do is follow the steps outlined above (depending on the problem) and your Philips Hue Lights will start working again. Despite this, I can SOMETIMES turn them off / on with the app, but it is very sporadic. Your home internet WiFi and the Hue bridge that uses Zigbee to create a wireless network both broadcast on 2.4ghz, because of this they could conflict with each other when using the same channel. 2. If so, it’s a $15 LED bulb. A smart home gadget addict and also enjoys the odd bit of DIY, Join for Hue Inspiration, Latest News & Great Deals. The Hue Bridge – with an advertised 50 bulb limit – actually has a hard limit of 63 lights (and 62 accessories), however you may start having performance issues above 40-45 lights and above 12 accessories. Mine shows 'unreachable' in Home but Siri and tapping the icon for the 'unreachable' light works anyway. Turn On the power switch to the device you're having problems with. Wifi Interference – Your bulbs may all be close together, all working but sometimes it says unreachable for what seems like no reason at all. You need to do something and you need to do something now! Mine were reachable for the first hour. You can add up to 50 Philips Hue lights and accessories to one Bridge. Your email address will not be published. Says all hue lights are unreachable.. but they work.. Kind of annoying.. And my siri has been glitchy. Bulbs may be out of range with each other or with the Hub. This started 2 days ago. Couldn’t reach any of the 4 Hue bulbs after working fine four a couple of years. I just fixed the one light that was unreachable in my living room. I will return this product and byt IKEAs instead! This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. Same bug with Smartthings too. Then overnight, all lights say “unreachable”. These should say Philips Hue on the bulb itself. I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. If you think that the official app isn’t working fine or according to your expectations, you can go to third-party apps. Even with the closed connections and proper working, your bulbs might sometime get unreachable for no reason at all. Both your home Wi-Fi network and Zigbee network broadcasts on 2.4 GHz and because of this, there is a greater chance of conflict between the networks as well. A common issue with Hue lights is that they are unreachable. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . GE Link bulbs routinely become unreachable from the Hue Bridge. by using a wall switch) or it is out of the operating range of the system. Read our full guide here – How to Fix Unreachable Hue Bulbs. Running Hue 2.1.0. Lights were not working through the echo/Alexa commands and when checking the light statuses, they showed as unavailable. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. The app will also work on Zigbee Light Link protocol just like hue bridge and hue bulbs. 4. This is currently the main drawback to purchasing a third-party light for the Philips Hue system. Our picks of the third-party Hue apps worth downloading. Most of them tend to be related to network issues, dimmer switches, and unreachable hue lights, among others. I got this to have some fun over Christmas but this is nothing but frustrating. Try moving the bridge closer to the strip, or moving the closet Hue bulb that works, closer to the strip to ensure that the network is connecting and talking to the Lightstrip. Can’t bring chandelier and ceiling lights to the bridge … any suggestions… I have about 20 that will not be recognized, not even sure why I needed a new bridge anyway. Hue remotes send their commands to the hub, and the hub then instructs the bulbs to take certain actions. Same issue here. Now for the last couple of days I’m having trouble with 2 of my bulbs (2 out of 5). Same deal bulbs worked fine, now unreachable. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. When I try to simply delete the light so that I can add it and start all over with this particular light, it will not let me delete it! Faultless performance for almost two years, now since latest updates, nothing but inconsistencies and now total failure. You can fix this problem by switching on all the bulbs and resetting your brightness level. If it says they are unreachable then look at the fixes above to resolve this. I have lights all over my house – ceilings everywhere and they will not be discoverable with the new bridge. I thought I had solved the issue. Do they do that if you use the app or a Hue switch? Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. Unfortunately, there are zero third-party lights compatible with Hue’s Play sync box. It just worked 3 weeks ago! Sounds to me very common and relatively recent. The problems mentioned above are among the most common. Open the Philips Hue app, b. Then they went to unreachable. Check the connection, however it sounds like a faulty light and maybe worth contacting Philip to see what they say, and if they can replace it under warranty. Tried everything. I know I hit the HHome app on my iPhone and after that suffered some frustrating and same issues as you are. Update comes along, and poof! The Hue Bridge Isn’t Able to Find New Lights. I am another victim in this sad and unfortunate Drama. Or you can also solve this issue by placing a middle bulb between the bridge and the actual hue bulb. You might click the Hue tap switch, and the linked bulb won’t turn on/off. Has anyone gotten a solution to this issue I have the same issues ! Do any third-party lights work with Philips Hue Play HDMI Sync Box. How can a Hue system that has been working perfectly, suddenly begin to call bulbs unreachable? Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. Check the brand: You can only add Philips Hue bulbs to the Hue app. Hello. 1. The problem Now we can use hue: bridges: - host: 192.168.1.212 allow_unreachable: true allow_hue_groups: true again, unreachable lights (as in lights cut off power) are displayed as available, while they in fact are not. Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. – Fix the Issues with Your Philips Hue Lights, Probable Reasons Of Lights Being Unreachable. Have you tried moving one of the bulbs closer to the bridge to see if that works? Tried evertything, or at least I thought i tried everything. Hopefully this is a bridge firmware glitch that can be fixed ASAP. Regularly, my Philips Hue lights and accessories do not respond anymore. Some of my Philips Hue lights look unreachable. Since the lights were unreachable in the app, likely during the October app update, I lost all synchronization ability and control through my google home which is extremely dissatisfying. The Hue lights should work pretty much instantaneously. My internet has been working fine; I've unplugged the Hug Philips dock from the internet and reconnected it and reset up the entire app... Also, have deleted the app and reset it that way. just started happening around December. So, keep this fact in mind while connecting the bulbs in your home. You don’t need to worry about this issue as well. Here’s what worked for me: I used “add light” and entered the serial number of the bulb manually. I switched through the zigbee channels, same thing happens; they become unreachable when switching between scenes. However my bulb keep dropping their links to the hub. 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