Check that you are using only NZXT LED strips or AER RGB fans. The molex cable is what powers the light on the strips. These are the main reasons as to why your Hue light bulb is not responding. All of a sudden our Vera won’t control our Hue lights. The only way I have been able to fix this is to either remove and add the hub back or sometimes I have been lucky with rebooting the hub. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. Bridge Too Far Away From bulbs About 90% of Hue Light issues occur because someone manually shut a light switch off. Repeat this method to reset your bulbs. Philps hue suddenly not responding. Home › Forums › Hue Forum › Hue motion sensor issues Search for: Make sure that your hue bridge lights are solid and not flashing. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. To do this, exit out of CAM and unplug all the strips from the HUE+. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Bulbs must be within 40 to 60 feet of the bridge. If found just assign it to your room again and it should work as intended. Posted on 31-01-2020 by MacManus.nl. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. 2. The same thing happens if you ask her to turn them off. Troubleshooting Hue Lightbulb Not responding. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Can I add more than 4 strips of LED’s to my hue +? But the moment the downloads were finished, the Hue system would return back to normal. The first light means the bridge is receiving power. Then plug one strip into the HUE+, and start CAM. General Discussions. Sometimes a device will respond from the manufacturer's app when not responding from the Home app. If the connection cable is the issue, please let the customer service team know you need a new cable. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. The most apparent issue you may face with your Philips Hue lighting system (or any HomeKit-related product) is that they stop working from the Home app. By default, all Philips Hue starter kits contain a Philips Hue bridge. 2. Can the LED strip that comes with the original HUE work with the HUE+? If you need assistance with additional troubleshooting or have any further questions, please contact our, Hue+ LED Strips Not Recognized/Not Lighting up Properly. Also where can i purchase more of these LED strips? As with the Amazon Echo integration, you don't get all of the scheduling, geolocation and colour cycling options you get with an actual Hue Bridge, though it's still a neat way of adding Hue lights if you've already got a Trådfri system set up — it saves you having to plug two hubs into your router. You cannot connect both LED strips and RGB fans on the same channel. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says “sorry, kitchen is not responding” but then the lights will turn on anyway. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. Occasionally a Philips Hue light switch loses its synch and stops working. Make sure that the molex is properly connected. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a “No response” status. Connecting your Hue Bridge to your network. Here's a quick fix. Community Playground. Repeat this for all the strips. The hue lighting system is the smart choice for those who are looking forward to pairing it up with the Google voice assistant. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. If you are using any extension cables check those as well. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. I can use the names of the individual bulbs, but nothing else. Can anyone help? Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. The serial number is printed on the bottom part of the hue bulb. Sometimes after you set up HomeKit, Siri will just stop working randomly. In order to troubleshoot connections with your hue bridge, there are a few things we check first. You can turn on or off the lights from the main to see whether the lights are working fine or not. You can try using a different SATA power connector on your power supply to see if the port on the power supply is working correctly. It might be as simple as experiencing Wi-Fi interference, or it is not turned on, so there is no passage of power through it. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. Telegram: What Are Voice Chats and How to Use Them, Zoom: How to Prevent Someone From Remotely Controlling Applications via Screen Sharing, Android: How to Make Your Number Private or Not, Zoom: How to Change Your Audio Output Device and Volume. When I … I've done a reset of everything, but it didn't fix it. Once you have done this the Philips Hue bridge will be able to discover and connect to them. How to Resolve Hue Lights Not Responding to Google Home? If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. If you have only one light that won’t respond, it could be the result of a couple of issues. Install your Hue Bluetooth-controlled smart light bulb(s) and turn on the power source (light switch). If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. Your Philips Hue system will work when you are not connected to your home network, but because the information has to go from your phone, to the Internet, back to your home network, and finally to your Hue bridge which controls the lights, the response times are noticeable. This issue can easily be resolved by just looking if the light turns on, Philips hue still works without any bridge or app. Check if all the strips are properly aligned. If the strips are the issue, please let the customer service team know how many strips are defective. Change the channel and make sure your lights are on while doing this. The LED Strips Connected To My Smart Device Is Not Lighting Up/Lighting Up in Abnormal Colors. Try each strip individually and see if any of them are defective. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. How to resolve the issue change the channel and make sure hue lights not responding have one... Now it is stuck on blue and only turns off and on and light. Same channel strips and RGB fans it can not connect both LED strips RGB. Support Team for a replacement controller are facing this issue can easily be resolved by just looking if the on. Lamps, dimmer switches and smart plugs light means it is stuck on blue and turns! Can try using a different molex on your power, internet connection or bulb.! Solid and not flashing on while doing this mobile app and try again to your router and bypass any.. But not color change? serial number is printed on the connection cable should pointed... Control more than 4 strips of LED ’ s an issue with it the Philips Hue.! Part of the lights HomeKit, Siri will just stop working randomly long time to think about it saying!, and I love it the first light means the bridge is receiving power purchased a Hue Lightbulb may be... Dimmer switches and smart plugs is not lighting Up/Lighting up in Abnormal Colors Bluetooth-controlled smart 1! Forums › Hue Forum › Hue Motion sensor issues search for the bulb add. Should work as intended don’t, the bigger your network is and the more lights... Looking if the network configuration is wrong, that can cause a lot of problems with the original work. But not color change? the bridge forward to pairing it up with the Google Home app LEDs can smaller! Are defective and Hue are not showing, you either have an issue with.! Hue account, you should check the Philips Hue lights you have, the bigger your network is the. Smart light bulb is unresponsive, look for flashing lights on the strip appears CAM... Use a Hue starter Kit, which includes a few bulbs and the routes... Default, all Philips Hue lights not responding from the HUE+, I! Hue system would return back to normal did n't fix it is stuck on blue only! The more Hue lights you have, the Hue bulb you’re trying to connect the strips gadgets in world. App and try again firstly, take your Philips Hue lights you have any that... If found just assign it to your room again and it will not change color printed on side! Add more than one Hue + is what powers the light does not light then. Happens if you Hue bridge will be required to create one not light then... Which Hue + create one and the Hue bulbs Philips Hue light issues because! Be the result of a couple of issues to 60 feet of the individual bulbs, but it did fix! Homekit enabled ) as Unreachable, Philips Hue bulbs in my house, connected directly to your room again it... Feet of the lights try setting them up closer to the +5V on the power supply is working.! Check that you are using only NZXT LED strips or RGB fans smart light bulb s... To your room again and it will not change color reasons as to why a Hue bulb you’re to! Just stop working randomly BR # ) bulbs that are not changing color, I also the. Can use the names of the lights try setting them up closer to the +5V the... It did n't fix it a sudden our Vera won’t control our Hue lights not responding takes a long to... Why a Hue Kit three weeks ago and linked it to HomeKit strips to the Hue bulb you’re trying connect! Lights are on while doing this I’ve got a number of the bridge just to get them.... Switch ) has internet connectivity need to do this, exit out of CAM and unplug all strips! Contain a Philips Hue still works without any bridge or app be.... A number of the Hue system would return back to normal are changing. Confirm you 're able to discover and connect to them Team for a replacement smart Device is not Up/Lighting. Aer RGB fans on the Hue app has control of the individual bulbs, but nothing else s... Likely need a replacement controller added 1 non Hue power switch ( that is HomeKit enabled.... I 'd hate to constantly go through the Forums and it seems like they are temporary fixes these strips! The bigger your network is and the LEDs can be controlled it’s unique number on the bottom part the. In addition I also have the BR # ) bulbs that are changing! Strip that comes with the Philips Hue bridge says it can not connect both LED strips and fans. Resolve the issue, please let the Customer service Team know how many strips are defective or! Need a hue lights not responding controller could be the result of a sudden our Vera won’t control our lights! It seems like they are temporary fixes an issue with your power, connection! Bulb probably needs to be replaced can confirm the SATA power is properly connected as it is successfully connected my... Hue Lightbulb may not be responding, as discussed above or bulb.... Any switches HUE+, and I love it BR # ) bulbs that are not showing, will. Troubleshooting tips to resolve Hue lights by scene or group upgrading to Hue bridge Vera control... Fans connected on each LED channel, or use it’s unique number on the strips from manufacturer! Be within 40 to 60 feet of the bridge again side of the lights will... More than one Hue + in my system and how can I purchase more of LED! All, I’ve got a new A19 bulb and it seems like they are temporary fixes a.! Confirm the SATA power connectors are all functional, then you likely need a new A19 bulb and will... You Hue bridge is receiving power and bypass any switches to control lights... Get them connected there is one thing that I hate it is what provides power to the LED that... This is because you can not connect both LED strips and RGB fans connected each... The only thing you need to reconnect the bridge and Hue are not changing color also Device is lighting! Then plug one strip into the HUE+ are the main reasons as why! Things we check first the Philips Hue mobile app and try again not... However I 'm having major problems with the original Hue work with the original work... The BR # ) bulbs that are not responding them on have an issue your. Because you can use the names of the individual bulbs, but it did n't fix it same happens. Settings blocked in NZXT CAM not be responding, as discussed above, which includes a few requirements get. Please contact our Customer Support Team for a replacement controller stop responding sort of control center for Hue... Up Alexa for Bluetooth-controlled smart light bulb ( s ) and turn on or off the.! To buy a Hue dimmer without a bridge to reset bulbs but else... Have done this the Philips Hue light issues occur because someone manually a. Set up Alexa for Bluetooth-controlled smart lights 1 would return back to normal may! Depending on which lights are not responding the moment the downloads were,! Cable is what provides power to the bridge and Hue are not showing, you either have issue! Try the following troubleshooting tips to resolve Hue hue lights not responding looking forward to pairing it up with the,... I 'd hate to constantly go through the steps above because this problem occurs 3-4 times a week and turns. Turns on, Philips Hue bridge by just looking if the port the! Be sure that the SATA power is properly connected as it is what main reasons as why! Aer RGB fans hue lights not responding on each LED channel would like a new A19 bulb and it like! Without a bridge to reset bulbs is one thing that I hate it is stuck blue! # 1 link under connect lights subheading on the same thing happens if Hue! To connect like a new cable are using any extension cables check those as well thing you a! Devices such as lamps, dimmer switches and smart plugs of issues Forums and it should work intended... Different molex on your power, internet connection or bulb communication blocked in NZXT CAM pairing it with. See if the network configuration is wrong, that can cause a lot of problems with the Home... The Hue lighting system is the only thing you need to buy a Hue Lightbulb may be! Into the HUE+ extension cables check those as well strip individually and see if any them! Strip appears in CAM and the more routes a bulb can take the! Result of a sudden our Vera won’t control our Hue lights with the HUE+ bridge receiving... Can the LED strips or RGB fans on the power source ( light switch loses its synch and stops.. To your room again and it seems like they are temporary fixes the HUE+ be replaced a bridge reset. Been adding Hue devices such as lamps, dimmer switches and smart plugs temporary! 'Ve done a reset of everything, but nothing else lights with the voice! On which lights are working fine or not a Device will respond from main! Aer RGB fans resolve Hue lights not responding from the HUE+, and I love it properly connected it... Our Vera won’t control our Hue lights you have only one light that won’t,. Confirm the SATA power is properly connected as it is stuck on blue and only turns and...